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Customer service is getting worse and so are customers For many, this has meant employment opportunities, flexibility, and access to better-paying jobs—while businesses reap the benefits of reduced overhead costs. He adds that many of their clients initially thought call centers were only for large corporations, only to realize later how these tools directly impacted

What are the differences bettween Conversational Chat and AI Chat? The more training these AI tools receive, the better ML, NLP, and other outputs are used through deep learning algorithms. Although the spotlight is currently on chatGPT, the challenge many companies may have and potentially continue to face is the false promise of rules-based chatbots.